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NAB and PayPal enable in-app account linking
In a first for Australia, NAB customers can add their cards to the PayPal wallet from the NAB app, with a couple of taps
Our goal is to remove complexity and deliver better digital payment experiences, while keeping our customers’ details safe and secure

A new collaboration between PayPal and National Australia Bank (NAB) is adding further functions to enhance their joint customers’ experience. The new service enables NAB customers to easily add their credit and/or debit cards1 to their PayPal wallet from their NAB banking app. The new service represents PayPal’s first account linking bank partnership in Australia.

The journey is quick and seamless and will take most customers less than a minute. Whether enabling a new card or linking existing cards, the service recognises if the customer already has a PayPal account based on their email address. The customer can then choose to add their card to their PayPal wallet. NAB customers can also choose to set their NAB card as their preferred payment method within PayPal as part of the journey.

NAB Personal Banking Executive, Paul Riley, said this latest feature in the mobile app will help to give customers an even better experience when making online payments.

“Online shopping continues to surge for Australian consumers, with many people opting for digital wallets over physical ones. We know customers love using PayPal and so we wanted to partner to make that set-up even easier.  By integrating PayPal’s add card experience into our mobile banking app, customers heading to the checkout using PayPal will have their NAB debit and credit cards readily available, making for a simple and safe digital experience.”

Andrew Toon, General Manager, PayPal Australia said, “The service is intuitive, quick, and easy and gives NAB customers another benefit within the NAB app. Our goal is to remove complexity and deliver better digital payment experiences, while keeping our customers’ details safe and secure. Once customers add or update their card details in PayPal, everywhere they use PayPal to make payments will have access to that updated information, making this a service that provides great utility for our shared customers with NAB.”

1. Consumer NAB-issued credit and debit cards are eligible for account linking, some NAB business cards will not be eligible for account linking.

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